Overview
We accept returns within 14 days, starting from the day your order was delivered. Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
When trying on footwear, please do not mark the soles or damage the shoe box, If an item has a KingKaceyCo security tag or brand tag attached, it must be returned with the tag in its original position
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
We are not able to accept returns of certain beauty items (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions, contact our Customer Service team
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your KingKaceyCo account or restrict future orders if your return behaviour is in breach of our Returns Policy.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kingkaceyco.co.za
Need help?
Contact us at info@kingkaceyco.co.za for questions related to refunds and returns.